Frequently Asked Questions

Where can I track my order?
As soon as the product is shipped out, you will receive and email from us with the tracking information and other details pertaining to delivery.
When will I receive my order?
Most of our products are produced and processed within 1 - 3 business days. It takes 7 - 10 business days to arrive once shipped. Please check our Shipping Policy for more details.
Do you offer Free shipping?
We will offer Free shipping depending on specific campaigns or occasions.
How do I get a refund if I am not satisfied with my purchase?
If you are not satisfied with your purchase, just send us an email at support@dekor365.co and include the following information (this is a must):
- Order number
- Video/ photo of the defective product
+ If your claim is in regards to a printing error, please include photographs of the error.
+ If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
+ If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our production department to investigate the problem
- Full delivery address
- Contact telephone number
We will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

Check our Refund Policy for more details.

Do you ship worldwide?
Worldwide Shipping Available: we ships products to over 100 countries worldwide. Shipping rates and fees may vary depending on your country or region. Please check our Shipping Policy for more details.
Can I custom products with my own photos?
It depends on products. Please feel free to email at support@dekor365.co, our customer service team will give a detail solutions
How do I change or cancel my orders?
Please contact us as soon as possible at email support@dekor365.co if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.

Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.

Please check our Cancellation & Modification for more details.

What should I do if I don't like items I received?

We are very sorry to hear that you are unhappy with the item you received. Unfortunately, we are unable to accept return/exchange/refund at the moment unless you receive a wrong order or damaged product. However, we sincerely wish to improve your shopping experience with Dekor365. Please contact us at support@dekor365.co with the problem, so that we can help work things out in the best way for you.
For the best experience, we suggest reading the product description and size chart carefully before placing an order.

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Always install the latest software version in order to enjoy your product's latest features. Updates are easy using our Beoplay mobile app. Inside the app, the download icon indicates that the latest version is available for download. Click it to automatically download the update.

You can use any USB Type-C cable to connect your Seoul speakers to your PC/MAC. This cable runs from the computer's USB outlet (depending on how old your device is, you may need to purchase an adapter) to the line-in socket of your Seoul speaker.

Our app does not currently support our older products. Use the touchpad on H9i or the middle button on H8i to control the play/pause function. The way you wear the headphone will also affect the functionality of the automatic play/pause.

First, switch your device and B&O PLAY Bluetooth speaker on. Then press the Bluetooth button on the B&O PLAY Bluetooth speaker for more than 2 seconds. When the product indicator starts flashing blue, find the B&O PLAY Bluetooth speaker in the Bluetooth list on your device and select it. When a sound prompt is heard on the speaker and the product indicator turns solid blue, the two are paired.

If you're experiencing an issue connecting the Beoplay A1 to your device, checkout the documentation and solutions below:

Interference with the Bluetooth signal – Bluetooth operates in the 2402 to 2480 MHz range and may be disturbed by other 2.4 GHz networks (e.g. WiFi routers and networks, wireless keyboards, mouse, etc). Turn off or remove other Bluetooth connections in the surrounding area, then try connecting again. Alternatively, go to another location, such as an elevator or outside, that has less Bluetooth noise from other products to test your connection.

Distance between the E8 and Bluetooth device - Face the front of your product towards the Bluetooth transmitting device (max distance is 10 meters and line-of-sight). Note that the Bluetooth antenna must be in your right earbud.

E8 Bluetooth receiver in the right earbud – If you wear a sports watch (e.g. an Apple watch) on your left wrist and are experiencing dropout issues, we recommended moving the watch to your right wrist.

To remove all paired devices from any of our speakers, press and hold the Bluetooth button and the power button simultaneously for more than 3 seconds. This resets the speaker to factory settings and the speaker will be in pairing mode when you turn it back on.